A PR view of bloggers
Niall Cook at PR firm Hill & Knowlton, has written a piece for its corporate online mag, Ampersand, about using blogs as PR outlets. It’s a bit light on practical advice, which is probably reserved for in-house briefings, although he does say:
…anyone who treats a [blogging] community as an ‘audience’ will quickly be in trouble and the natural urge to ‘control,’ ‘target,’ or ‘infiltrate’ blogs must be resisted. Attempts to do so will simply enrage these citizen journalists and the resulting fallout will provide perfect fodder for mainstream media. If you are more concerned about losing control than you are about communicating your position, then give it a miss – at least until you acknowledge that you have never really controlled your message – you’ve only controlled its distribution.
I’d question whether there is such a thing as a blogging ‘community’ beyond the tiny clique of high-hitting American bloggers that link in an endless circle to one another, or whether bloggers are citizen journalists, but his closing point is disarmingly honest: you have never really controlled your message, only its distribution.
I’d argue that in reality it’s controlled even less than that. PR firms may send out their clients’ releases, but only to the press (or blogs). They then go through a second tier of filtering and quality control before they make it to the page, and the next stage of distribution.
At that point it’s out of both the PR and the hack’s hands. The ultimate filter is the reader. They’re the ones who chose whether the message reaches its intended destination: their mind, where it may or may not be translated into a desire to buy, the ultimate measure of a PR campaign’s success.
That relies on a snappy headline or a striking image, which is why it amazes me that so many releases are so clumsy and long-winded, and clearly written to impress the bill-paying client rather than the time-pressed hack, or indeed the so-called blogging ‘community’.
The full article can be found here.
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